Frequently Asked Questions

You can see the expected delivery date on your order confirmation. If you placed the order with a user account, you can log in and check your order status there.

If the item is in stock and you order before 8:20 PM, delivery is expected the next business day.

Feel free to contact us at [email protected] or via live chat if you have any questions.

We deliver to addresses in Denmark (mainland, bridge-connected islands, and Bornholm) with PostNord and JJD.

PostNord prices:

• Home delivery 0–10 kg: 59 kr.
• Home delivery 10–20 kg: 69 kr.
• Home delivery 20–25 kg: 79 kr.
• Home delivery 25–30 kg: 89 kr.
• PakkeShop under 1,000 kr.: 39 kr.
• PakkeShop over 1,000 kr.: Free shipping
• Business delivery (weight-dependent): From 59 kr.

JJD:

• Pallet delivery: 399 kr. (delivered curbside – the driver does not help carry it inside)

Free pickup (weekdays 9–18):
You can pick up your order for free at Høgemosevænget 1, 8380 Trige. You'll be notified when your order is ready – typically within a few hours.

NOTE: In-stock items ordered before 8:20 PM on weekdays are expected to be delivered the next business day.

You'll find the current stock status on each product on our website:

Green – The item is in stock and will be delivered the next business day when ordered before 8:20 PM.

Yellow – The item is on its way to us.

Orange – The item is in remote storage.

Blue – We're awaiting the item at our warehouse.

NOTE: "(Delivery xx-xx)" indicates the date you can expect to receive the item.

If you wish to return an item within your 14-day right of withdrawal, you must create a return case via our return form.

Create a return case here

When creating the return case, fill in the form with the relevant information. If you have a registered account, you can also find returns under My toolbox. If you don't have an account, use the link above or find the Create return case option at the bottom of the website.

Return shipping

You pay for return shipping yourself. When creating the return case, you can choose to buy a return label through us for 50 kr. incl. VAT. If you use our return label, we're liable if the package is damaged or lost in transit. If you use your own shipping solution, you're liable yourself.

The package must be sent by courier delivery to our address. Packages sent to a parcel shop or the wrong address will not be collected.

Shipping damage

If you receive a shipment from us with visible damage, contact us as soon as possible and no later than 48 hours after receipt at [email protected].

For hidden damage, contact us as soon as possible and no later than 5 days after receipt at [email protected].

Return address

compumail.dk ApS
CVR no.: 26686091
Høgemosevænget 1
8380 Trige
Denmark

Drop-off

If you have a prior agreement about a return, you can also drop off the item at our goods delivery at Høgemosevænget 1, 8380 Trige. Open Monday to Friday, 9:00 AM–6:00 PM.

Packaging and item condition

The item must be returned securely packaged and in essentially the same condition and quantity as when received. All accessories such as manuals, cables, drivers, etc. must be included.

If the item has been used more than necessary to establish its nature, characteristics, and function, this may result in a reduction in value. This could, for example, be due to installation, removal of protective film, broken seals, or clear signs of use.

We recommend keeping the original packaging until you're sure you want to keep the item.