FAQ - 4 - Payment and accounting

We offer the following payment options:

• Dankort
• WE SAW
• MasterCard
• MobilePay
• Mastercard / VISA Debit
  

Payments with private payment cards issued in the EU, Norway, Iceland and Switzerland are free of charge.

Fees are charged for card types issued outside the EU, Norway, Iceland and Switzerland, which are only stated when the card number is entered.

This also applies to payments via MobilePay.

When paying by debit card, we make a reservation on the card at the time of ordering. The money is only deducted from your account when the goods are shipped.

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To redeem gift card / discount code, click on the basket before checkout.

If you want to pay via EAN, you must use our B2B channel DCS.dk.

We do not offer payment in our goods delivery.

​​​​​​Unfortunately, we do not offer financing.

You can find your invoice as a PDF under each order in your order list. 

Once you have clicked on the order you want an invoice from, you can find a link on the right side with the text
Downloade invoice. 
​​​​​​​This link will start a download of an invoice for that order. 

​​​​​​​You can find your order list by clicking here.

We only withdraw the amount when we pack and ship your order.

You will receive an order confirmation and an invoice for your purchase at the same time.

Please note that for orders paid for with a payment card, we make a reservation on the card at the time of ordering.

​​​​​​It may take up to 30 days for the payment of the amount to be released by the payment provider, however it often goes faster.

You can find more information about this here. 
Alternatively, we recommend that you go to your bank for further investigation of such a problem. 

If you want to change your master data belonging to your account, ​​​​​you need to access the Data tab in the menu My toolbox which you can find at the top of our website. 

As a private customer, it is not possible to buy on credit. If, on the other hand, you are registered with a CVR number and want to trade on credit, we will refer you to DCS.dk.

A requirement has been introduced that there must be 3D Secure on all card payments over DKK 450. This means that you must associate a mobile number with your payment card so that you can receive the one-time code that is sent to you in connection with NemID validation.

Further information can be found at NETS here.