Dells ProSupport Plus er den eneste komplette supportservice, der kombinerer prioriteret adgang til ekspertsupport, reparationer efter hændelige uheld og proaktiv overvågning for automatisk forebyggelse og løsning af problemer.
Product no 998145375
Model VD3M3_1CR4PSP
Brand
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EAN
Weight kg
Produktbeskrivelse | Dell Opgrader fra 1 År Collect & Return til 4 År ProSupport Plus - support opgradering - 4 år - on-site |
Type | Support opgradering |
Service inkluderet | Reservedele og arbejdskraft |
Placering | On-site |
Totale kontraktperiode | 4 år |
Svartid | Næste forretningsdag |
Servicen er åben | 10 timer om dagen/ 5 dage om ugen |
Designet for | Vostro 3470, 3471, 3670, 3671, 3681, 3888, 3910 |
General | |
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Full Contract Period | 4 years |
Location | On-site |
Response Time | Next business day |
Service Availability | 10 hours a day / 5 days a week |
Service Included | Parts and labor |
Details | |
Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday | Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday | Technical support - |
Compatibility Information | |
Designed For | Dell Vostro 3470, 3471, 3670, 3671, 3681, 3888, 3910 |
What your customers expect from world-class support: | ProSupport Plus |
Technical support the way it works best for them (phone or chat) | Phone 24x7 |
Hardware repair to reduce productivity downtime | Onsite NBD1 |
Direct access to in-region ProSupport experts for hardware and software2 issues | Priority Access |
Command center monitoring for on-time parts and labor delivery | ✓ |
Service Account Manager for designated account reporting and planning6 | ✓ |
Hard drive retention after replacement5 to secure privacy of data | ✓ |
Repairs or replacements for accidental damage4 | ✓ |
TechDirect is your online portal to connect3 and manage your customers Dell fleet: | ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |