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Dell Opgrader fra 3 År ProSupport til 3 År ProSupport Plus Support opgradering 3år

Dell Opgrader fra 3 År ProSupport til 3 År ProSupport Plus - Support opgradering - reservedele og arbejdskraft - 3 år - on-site - 10x5 - responstid: NBD
200,00DKK160,00DKK excl. VAT

ProSupport er designet til at give hurtig proaktiv IT-support til virksomheder i alle størrelser. Dell ProSupport gør det nemt, fordi du får et team af teknikere, der altid er tilgængelige, giver dig en enkelt kilde til hardware- og softwareproblemer og reagerer hurtigt for at hjælpe med at maksimere brugernes oppetid. ProSupport har også SupportAssist-teknologi til proaktiv overvågning og registrering af problemer og automatisk oprettelse af sager til hurtigere løsning. Med Dell ProSupport kan dit IT-team fokusere på strategiske prioriteter, der bringer din virksomhed fremad, og ikke på tidskrævende daglig brugersupport.

  • Product no 1001581179

    Model FW5M5_3PS3PSP

    Brand
    Go to brand's website

    EAN

    Weight kg

  • Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
Produktbeskrivelse Dell Opgrader fra 3 År ProSupport til 3 År ProSupport Plus - support opgradering - 3 år - on-site
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 3 år
Svartid Næste forretningsdag
Servicen er åben 10 timer om dagen/ 5 dage om ugen

Keep your customer’s remote workforce productive by keeping a constant pulse on their fleet with ProSupport Plus for PCs.

ProSupport Plus for PCs

ProSupport Plus for PCs

Your customers expect world-class support including: 24x7 priority access to in-region IT experts, onsite service the next business day, and even protection for accidental damage. Dell Technologies doesn’t stop there. With ProSupport Plus for PCs, you can pinpoint issues before they develop on one PC or your customer’s entire Dell fleet. You have full fleet visibility of health, application experience and security scores on a single pane of glass with the ability to take action remotely. Supporting your customers remote workforce doesn’t have to be challenging.

What your customers expect from world-class support:
ProSupport Plus

Technical support the way it works best for them (phone or chat)Phone 24x7
Hardware repair to reduce productivity downtimeOnsite NBD1
Direct access to in-region ProSupport experts for hardware and software2 issuesPriority Access
Command center monitoring for on-time parts and labor delivery✓
Service Account Manager for designated account reporting and planning6✓
Hard drive retention after replacement5 to secure privacy of data✓
Repairs or replacements for accidental damage4✓



  TechDirect is your online portal to connect3 and manage your customers Dell fleet:

✓
  • Self-service case management and parts dispatch
✓
  • Quick analysis of health, application experience & security scores
✓
  • Proactive issue resolution with automated detection, case creation & support
✓
  • Utilization metrics uncover performance issues and trends
✓
  • Predictive issue detection and resolution before failures reduce disruptions
✓
  • Automatic creation and deployment of custom catalogs for Dell BIOS, driver, firmware and applications provide remote and seamless updates
✓
  • Customized rules allow you to define remote remediation workflows
✓
To benefit from all the ProSupport Plus features, SupportAssist must be deployed. The customer must authorize the partner to manage their fleet in TechDirect.
ProSupport Suite for PCs partner video1:06

ProSupport Suite for PCs partner video

video-031:10

SupportAssist Features Overview

video-022:50

Automated, Proactive Support

RESOURCES

  • Getting started with SupportAssist (PDF)
  • ProSupport Suite for PCs partner infographic
  • ProSupport Suite for PCs partner video
  • ProSupport Suite for PCs partner salescard
  • What is SupportAssist for business PCs?

*Important Information

  • Onsite availability varies by country and service purchased. Onsite service after remote diagnosis.
  • Software support with collaborative 3rd party assistance.
  • SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.
  • Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.
  • Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro.
  • Available for ProSupport Plus customers with 500 or more ProSupport Plus systems.
  • Customers must commit to purchase 1,000 Dell client assets with ProSupport Flex within 12 months. See Dell.com/servicecontracts/global.

    • Getting Started with SupportAssistGetting Started with SupportAssist
    ProSupport Suite for PCs partner infographicProSupport Suite for PCs partner infographic
    ProSupport Suite for PCs Partner Sales CardProSupport Suite for PCs Partner Sales Card
    What is SupportAssist for business PCs?What is SupportAssist for business PCs?