Premier Support Plus in detail
Predict and prevent features combine with additional protectionservices to provide the ultimate support experience.
Help IT get one step ahead of problems, protect businessproductivity and promote positive EX with rapid issueresolution and 24/7 access to support engineers.
Premier Support: VIP coverage for both IT staff andend users that boosts productivity with access to elitetroubleshooting. Available 24x7x365, leveraging partspriority with NBD response and onsite labor for repairs.2
Services Engagement Manager (SEM)4: Your designated, GlobalLenovo Support expert and customer advocate. They are thesingle point of contact for service delivery issues, escalations,and asset performance reporting for your organization.
Proactive and Predictive support3: AI insights, poweredby Lenovo Device Intelligence deliver proactive andpredictive alerts that enable pre-emptive issue remediationto avoid downtime and ensure productivity.
Accidental Damage Protection (ADP)2: From coffee spillsto power surges, ADP typically saves 28-75%* comparedwith the cost of repair or system replacement.
International Services Entitlement (ISE): Travellingglobally for business? No need to worry. ISE extendsyour ADP, KYD, and SBTY coverage internationally.
Keep your Drive (KYD)2: Keep your drive(s) and dispose ofbusiness data on your terms, improving data security and ensuringcompliance with data privacy and retention requirements.
Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensurean effective and efficient battery replacement when needed, whichminimizes downtime and contributes to business resilience.
Coverage for consumer products: if a consumer device best fits yourneeds, then that’s no problem. No need to forego Premier SupportPlus and you’ll receive exactly the same VIP support experience.
* Based on Lenovo historical data